Shipping policy

                              SHIPPING AND DELIVERY

                       Shipping and Delivery can currently be earned for the following actions:

DELIVERY-

Vidaestilio at its own cost guarantees to deliver products to all cities across India and states all over India. Vidaestilio be liable for delays resulting from incomplete address listings. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.

GIFT DELIVERIES BEING MADE TO COLLEGE/HOSTELS/SCHOOLS ARE SOLELY AT CUSTOMER’S RISK. In case the authorities of such places fail to accept the package, for any reason, Vidaestilio will under no circumstances issue a refund or credit to the customers account, nor shall Vidaestilio attempt re-shipment of the same order. For a special or preferred delivery date, the customer shall necessarily mention the required delivery date in the gift message box when placing the order. If the order does not contain any delivery date, the package shall be delivered at the first opportunity, as soon as possible.

Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with pin code /zip code. NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shiping address shall mean the address where the order shall have to be delivered.

Generally no deliveries can be made on Saturdays and Sundays. However, in case of emergency, solely at the discretion of Vidaestilio ,delivery may be made on Saturdays.

In case customer wishes to avail other alternate shipping options, Vidaestilio may then suggest other options. On special request, Vidaestilio may also provide special quotes for shipping, in case merchandise order amount is large. Customer may send email to customercare@vidaestilio.com for further details.

In case of multiple orders, customer may receive the same separately, depending on product availability and shipping locations.

All products shall be shipped from India.

Vidaestilio shall not give any refund, returns, replacement and exchange for reason of delay caused due to the carrier agency. However, at its sole discretion, Vidaestilio may agree to provide credit which may be used for future orders.

Vidaestilio shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling on order.

TRANSIT RISK –

All orders sent by Vidaestilio are fully insured at no extra cost to customers.

In case of loss of order while ‘in transit’,Vidaestilio shall re-process the order or in case of Unavailability of Product amount will be refund.

However, Vidaestilio shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

TRACKING OF SHIPMENT –

Vidaestilio shall provide details of shipment via email alerts to the customer, once package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency’s website details along with tracking number and expected date of delivery. The customer may use the said details to keep a check on status of the package.

Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.

REQUEST FOR CHANGE OF POSTAL ADDRESS –

Postal address as provided by the customer may be changed within 24 hours of placing of Order or Before generation of shipping label, and not later; by making the said request via email to customercare@vidaestilio.com

READY TO SHIP SECTION –

Ready to Ship Section is a special section that allows the customer to place a last-minute order ensuring the delivery of the product within the next 5-7 days. In case the order needs customization, additional 7-10 days shall be required for delivery.

This provision is applicable only to the specified products as listed under the ‘Express Section’ of the website.

IN CASE OF DELAYS –

Time to mentioned on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement and exchange will be entertained for this reason.

However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.

If, for any reason, there is going to be a delay in shipping because a item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.

At Vidaestilio, we aim to deliver your eyewear safely and as quickly as possible. Please review our shipping policy before placing your order.

1. Order Processing

  • Orders are normally processed within 24–48 hours after successful order confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • During sales, festivals, promotional events, or high-order volumes, processing may take slightly longer.

2. Shipping & Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

  • Metro Cities: 3–5 working days

  • Other Cities & Locations: 4–7 working days

  • Remote / Service-Limited Areas: Delivery may take additional time depending on courier availability.

Delivery timelines are estimates and may vary due to weather conditions, courier delays, operational issues, government restrictions, or other circumstances beyond our control.

3. Prescription & Customized Lens Orders

Orders containing prescription lenses, powered lenses, customized lenses, or special lens options may require additional processing time.

Such orders may take approximately 2–4 additional working days before dispatch, depending on the selected lens type and prescription requirements.

If additional information regarding your prescription is required, our team may contact you before processing the order.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before payment.

Any Free Shipping offer shown on our website will be applicable only when the order meets the specified eligibility conditions.

5. Order Tracking

Once your order has been shipped, tracking details will be shared with you through the contact information provided during checkout.

Please allow some time for the courier partner's tracking system to update after dispatch.

6. Incorrect or Incomplete Address

Customers are requested to provide a complete and accurate shipping address, including:

  • Full Name

  • House / Flat Number

  • Street / Locality

  • City

  • State

  • PIN Code

  • Active Mobile Number

Vidaestilio will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before the order is dispatched.

7. Failed Delivery Attempts

Courier partners may attempt delivery more than once depending on their delivery policy.

If the customer is unavailable, unreachable, refuses delivery, or provides an incorrect address, the shipment may be returned to Vidaestilio.

Re-shipping may be subject to additional shipping charges where applicable.

8. Damaged Package at Delivery

If the outer package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend taking photographs or a short video before opening the package.

In case the product received is damaged, incorrect, or missing, please contact our customer support team promptly with:

  • Order Number

  • Product Images

  • Packaging Images

  • Unboxing Video, if available

This will help us investigate and resolve the issue faster.

9. Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier operational delays

  • Severe weather

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Strikes or transportation disruptions

  • Remote delivery locations

Vidaestilio will make reasonable efforts to assist customers in tracking delayed shipments.

10. Order Status Showing Delivered

If your tracking status shows Delivered but you have not received the package, please first check with family members, neighbours, building security, or reception.

If the shipment is still not located, contact our customer support team as soon as possible so that we can raise the matter with the courier partner.

11. Contact Us

For any shipping or delivery-related assistance, please contact:

Vidaestilio Customer Support
Email: customercare@vidaestilio.com

Please mention your Order Number in all order-related communication for faster assistance.

By placing an order on Vidaestilio.com, you acknowledge and agree to the terms mentioned in this Shipping Policy.

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